London Heathrow Airport has begun operations at its new Terminal 2, The Queen’s Terminal, by welcoming the first passengers to the new building.
Designed by UK-based professional services firm Arup and developed by luis vidal + architects, the £2.5bn terminal has been designed with time saving technology to enhance customer experience.
The terminal is part of Heathrow’s on-going transformation and features three waves of check-in, extra space at security, open gates, and the capacity to accommodate 26 airlines. It also houses 33 retail and 17 food and drink outlets.
Terminal 2 project is part of Heathrow Airport’s latest phase in the £11bn private sector investment to transform passenger experience.
The projects implemented under the £11bn investment include the construction of Terminal 2A and B, Terminal 5A, B and C, a new control tower, and the refurbishment of Terminals 3 and 4.
Heathrow Development director and chief executive designate John Holland-Kaye said that Terminal 2 is the culmination of an £11bn investment programme that has transformed Heathrow for passengers.
"Opening a new terminal is one of the most complex challenges that any airport can undertake," Holland-Kaye said.
To make the terminal fully functional, Arup worked in collaboration with Heathrow’s operational readiness team and more than 160 different stakeholder organisations.
Before starting operations, Arup and Heathrow performed trial runs on all the Heathrow processes and also provided training for the 24,000 airport staff, who will work at the new terminal.
Arup global operational performance leader Stephen Pollard said today’s opening marks the start of a carefully planned sequence of airline migrations to the new terminal building.
"The opening of such a large terminal is a major undertaking but our operational readiness team has, and will continue, to work alongside Heathrow to maintain the smooth operation of the facility and quickly resolve any issues that may arise," Pollard said.
Arup will continue to help Heathrow team during the opening, airline relocation and in smooth running of the operations at the terminal.
Image: The new Terminal 2, The Queen’s Terminal, at the London Heathrow Airport. Photo: courtesy of Arup.